Legal
Refund Policy
We want you to be satisfied with Vertex Addons. If you are not happy with your purchase, contact us within 30 days for a refund request.
30-day refund window
If for any reason you are not happy with Vertex, contact us within 30 days of purchase to request a full refund. This is a no-questions-asked refund window.
Step 1: Download the Refund Request Form
Download the Refund Request Form and complete all required information accurately before submitting your request.
Download the refund request form.Step 2: Submit a support request
Fill out the support request form with the required details and upload the completed refund document. Clear and accurate information helps the team review and process the request faster.
Contact supportTime limit
You have up to 30 days from the date of purchase to submit your refund request.
Refund processing
The team will review your request and aims to process it promptly. You will be notified by email after the refund is approved. If you have questions or run into issues during the process, contact support for assistance.