Vertex Addons FAQs

Vertex Addons is an addon plugin for Elementor that adds practical widgets, integrations, and workflow enhancements for WordPress websites.

You can install the free plugin from the WordPress dashboard by searching for Vertex Addons for Elementor. Paid versions can be uploaded as a plugin ZIP file from your WordPress admin area or hosting file manager.

Vertex follows WordPress and Elementor standards, so it is designed to work with most well-built WordPress themes.

Yes. Vertex widgets are designed for responsive Elementor layouts and can be adjusted for desktop, tablet, and mobile experiences.

Start by checking the documentation, updating WordPress, Elementor, and Vertex, and reviewing plugin conflicts. If the issue continues, contact Webilia support with your site details and reproduction steps.

Vertex offers yearly and lifetime access plans. Yearly plans include access, updates, and support for the subscription period. Lifetime plans provide lifetime access while plan terms remain active.

Yes. Vertex offers plans for 1 site, 5 sites, and unlimited sites, so you can choose the license size that fits your workload.

Payments are handled by Webilia checkout. Major cards and other secure payment methods, including PayPal when available, are shown during checkout.

Yes. Checkout is handled through Webilia payment systems using secure payment processing. This Astro marketing site does not process or store payment details.

Yearly subscriptions may auto-renew to keep updates and support uninterrupted. You can manage subscription settings in your Webilia account dashboard.

You can manage or cancel your subscription from your Webilia customer account. When canceled, access remains available until the end of the current billing period.

Use the Webilia customer portal, documentation, or support channels linked from the support page. Existing customers should sign in to their account for account and license-related help.

The support team aims to respond as quickly as possible. Typical responses are within 24 hours, although timing can vary based on request volume and business hours.

Yes. You can contact the team before buying if you need help choosing a plan or confirming whether Vertex fits your Elementor workflow.

No. Support is currently provided through online support channels, email-style requests, and live chat where available, not by phone.

Support can help with general product questions, setup issues, and basic guidance. Extensive custom development or site-specific customization may require a separate service.

Support is generally handled during regular business hours. Requests submitted on weekends or holidays are reviewed on the next business day.

Vertex offers a 30-day refund window. If you are not satisfied with your initial purchase, you can request a refund within 30 days.

Submit a refund request through the support process and include the required purchase details. Clear information helps the team process your request faster.

Refunds apply to the initial purchase within the 30-day refund period. Subscription renewals are not generally eligible for refunds.

Approved refunds are typically returned to the original payment method. You will be notified when the refund has been processed.

No physical return is required. You may be asked to confirm that Vertex has been removed from your website after the refund is completed.