FAQs
About Vertex Addons
Vertex Addons is an add-on for the Elementor page builder plugin that adds new features to it.
To integrate Vertex into your WordPress site, you have two options. You can search for “Vertex Addons For Elementor” in the plugins menu of your WordPress dashboard and install the free plugin. Alternatively, you can manually upload and extract the plugin installation zip file (either free or paid versions) using the File Manager in your hosting control panel.
Vertex follows WordPress standards, making it compatible with a variety of themes, from popular to exclusive ones.
Yes, Vertex is fully responsive and works seamlessly on mobile devices.
For dedicated support fill out the support form on our website.
Subscription
Vertex offers yearly and lifetime subscription plans that grant you access to premium features and updates for the duration of subscription.
Yes, Vertex offers subscription plans for 1, 5, and unlimited websites, allowing you to choose the plan that best suits your needs.
We accept payments through major credit cards and other secure payment methods including PayPal. You can find the detailed list of accepted payment methods during the checkout process.
Yes, the payment process is entirely secure. We use industry-standard encryption and security protocols to ensure that your payment information is safe and protected.
By default, Webilia subscriptions are set to auto-renew to ensure uninterrupted access. You can manage your subscription settings in your account dashboard.
You can cancel your subscription at any time from your account dashboard. Once canceled, your subscription will remain active until the end of the current billing period.
Support Policy
You can reach our support department by filling out and submitting the support form.
We strive to respond to all support inquiries as quickly as possible. Our typical response time is within 24 hours, but it may vary based on the volume of requests. If you need assistance, please submit a support ticket and a team member will reach out to you as soon as possible.
Absolutely! Our support team is here to assist you with any questions, concerns, or issues related to our products and services.
Currently, we offer support through email, the support form on our website, and live chat. We do not provide support over the phone at this time.
Our support team is available to assist with general inquiries, issues, and basic customization questions. For extensive customization or development assistance, we offer exclusive customization services.
Our support team is available during regular business hours, excluding weekends and holidays. Any inquiries received outside of these hours will be promptly addressed on the next business day.
Refund Policy
Vertex offers a 30-day refund policy with no questions asked. If you are unsatisfied with your purchase for any reason within the first 30 days, you can request a refund.
To request a refund, just fill out and send the refund form.
Refunds are applicable to the initial purchase within the first 30 days. Subscription renewals are not eligible for refunds.
Refunds are typically processed to the original payment method used for the purchase. You will receive a notification once the refund is processed.
No, Vertex operates on a no-questions-asked refund policy. You are not required to return anything to receive a refund within the 30-day period. Simply confirm that you have removed the Vertex from your website.
